FAQ

We understand that sometimes things don't work out - we offer a 30-day returns period for all unworn & undamaged items.

If your item was lost or damaged during transit, please contact us so we can rectify the issue.

More information can be found regarding returns.

You are welcome to exchange any items purchased with us.

To save your time, we would recommend returning all the items you plan to exchange, and purchasing the items you want through a new order.

Please note that exchanges only apply to items that have been unworn, unwashed and kept in original condition with all original packaging and tags.

If you've purchased a product and wish to return it due to incorrect sizing or change of mind, please follow the following steps:

1. Ensure your item matches our returns criteria:
   
2. Contact us at customercare@naeonclo.com and let us know your:
3. Seal your returns package securely and print out the returns shipping label and stick it onto the outside of the package.
4. Post your return. (Depending on which carrier is receiving your package, you may have to drop it off at a post office or the carrier will pick up the package from your address.)

Once the return has been received and accepted by our team, your refund will be completed via the original payment method. If you prefer, we may also issue your refund as store e-credit.

All items are shipped from our warehouse in Montreal.

Please allow 2-7 business days for your order to be processed and dispatched.

This may take longer during special releases, major holidays and sale periods due to a higher volume of orders.

Once your order has been dispatched you will receive a confirmation email containing order details and tracking information.

Our carriers only pick up shipments from Monday to Friday, therefore orders made on the weekend will only be dispatched the following Monday.Will I be charged additional customs & import duties?

How do I track my order?

Customs and import duties are dependent on each country's laws and regulations.

Please research the customs and import laws for your country to determine any relevant customs fees.

Should you have any questions regarding customs, please contact us at info@bodegaclo.com

Once your order has been dispatched, you will receive an email containing your order details and a tracking number.

If you have not received a shipping confirmation within the handling time frame, please check your spam folder in your mailbox. If it still has not been received, please contact us at info@bodegaclo.com.

We apologize in advance for any inconvenience caused.

US - CANADA: 3-8 business days.

INTERNATIONAL: 6-12 business days.